Questions
Frequently asked questions
Answers about estimates, insurance, repairs and our warranty. Have a question that is not here? Call (408) 281-1049.
Visiting and estimates
Do you give free estimates?
Yes. Estimates are free and done in person at our shop. Stop by anytime during business hours, or leave your name and number on our site and we will call you to set a time.
Can I get an estimate over the phone or from photos online?
No. We need to see your car in person to give you an honest estimate, so we do not give estimates over the phone or online.
What are your hours?
Monday to Friday, 8:00 AM to 5:30 PM. We are closed Saturday and Sunday.
Where are you located?
2851 Monterey Rd, Suite 13, San Jose, CA 95111, on Monterey Road in South San Jose.
How do I contact you?
Call (408) 281-1049 or email cchavezautobody@gmail.com.
Do I need an appointment?
No appointment is needed for an estimate. Come by anytime during business hours.
Insurance
Can I choose my own body shop in California?
Yes. Under California Insurance Code section 758.5 and 10 CCR 2695.8(e), your insurer cannot require you to use a particular shop. Just tell them you want Chavez Auto Body.
Which insurance companies do you work with?
We work with all insurance companies.
How do I pay my deductible?
Your deductible is paid to Chavez Auto Body when you pick up your car.
When is payment due?
Payment in full, including any supplements, is due when your car is released.
What forms of payment do you take?
For amounts over $500 we accept an insurance draft or check, cash, credit card, money order, or cashier's check. Checks made out to more than one party must be signed by everyone on them, including any lienholder.
Repairs
Do you repair frame and structural damage?
Yes. We measure the car with our Chief Meridian electronic measuring system and compare it to factory dimensions.
Will the new paint match my car?
We use PPG paint, check the color against your car, and blend into nearby panels so the repair matches.
Do you repair Teslas?
Yes. We do collision repair on Teslas, and we take special care with the cameras and sensors, checking that they work properly before you get your car back.
What kind of parts do you use?
Parts are made by your car's original equipment manufacturer (OEM) unless we tell you otherwise and note it on your repair order.
When will my car be ready?
We give you an expected delivery date, but it is an estimate and not a guarantee.
Will you road test my car?
Our team may road test your car as part of the repair.
What happens to my old parts?
Replaced parts are thrown away unless you ask us to keep them.
Should I take my things out of the car?
Yes, please. We are not responsible for items left in the car.
Is there a charge if I do not pick up my car?
Storage is $50 per day if the car is not picked up within 3 days after the repair is finished.
Warranty
Do you offer a warranty?
Yes. Repairs for your current accident are warranted for as long as you own the vehicle.
What does the paint warranty cover?
Paint is warranted for the life of the vehicle against cracking, loss of gloss, chalking or fading, peeling, and moisture blistering, when refinished over the original undamaged factory finish or OEM parts.
What is not covered?
New accidents, negligence, abuse or misuse, exposure to the elements, stone chips, rust-related conditions, sublet work, and items like tires, batteries, mechanical parts, wiper blades, oil and air conditioning, which may be covered by their manufacturers.
How do I make a warranty claim?
Call (408) 281-1049 or come by the shop with a copy of your repair order. Our management team reviews it before any warranty work is done.